Four Lessons on Team Sales Incentives From the Service Industry

Posted by Steve Marley on Fri, Dec 12, 2014

I was having dinner with a colleague at a restaurant the other week, and I noticed something interesting that applies to sales incentives. Our server took our drink order and, shortly after, our food order. After she brought our food and drinks, and around halfway through the meal, another server stopped by our table and asked if she could get us anything else. After she left, my colleague and I both wondered what happened to our original server. Did her shift finish? Do we have a new server? Were two or more servers “sharing the floor”?

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