Successful AI Implementation Requires Organizational Change and a Customer-First Approach

Posted by Daniel Galajda on Thu, May 30, 2019


When it comes to AI-augmented distribution, turning data on sales transactions, sales rep activity and marketing activity into actionable insights and next best actions is an area of investment for many asset managers and insurance firms.


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Thoughts on Father’s Day, Financial Well-Being and Insurers’ Ability to Close the Deal

Posted by Peter Manoogian on Wed, Jun 13, 2018

This Father’s Day takes on a new significance for me, as my wife and I recently welcomed our son into the world.

Parents know that planning for a child involves countless purchases and, as a result, purchase decisions. Those decisions include longer-term family planning, and life insurance fit into that bucket for me. While I have group life coverage through my employer (Thanks, ZS!), I sought extra coverage for added peace of mind.


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Why Insurance Companies and Startups Go Together Like Peanut Butter and Jelly

Posted by Peter Manoogian on Tue, Aug 29, 2017

Insurance typically is a very risk-averse industry, but the next generation of consumers is shaking up the market. Many millennials are getting married or having children later, pushing insurance purchasing events further into the future, with some eschewing products like life insurance altogether. They also want insurance offerings to be online and mobile. Established insurers now have to be more nimble and look for new opportunities, and partnering with or investing in startups is a great way to do it. Startups are the jelly to established firms’ peanut butter, layering on the freshness and versatility.


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What Insurance Agents Do (and Don’t) Have in Common With Taxi Drivers

Posted by Peter Manoogian on Thu, May 25, 2017

Ever try to hail a cab in New York on a rainy day (especially before ride-sharing apps came along)? It’s nearly impossible because taxi drivers—whose payouts are 100% fare-based—achieved their income target sooner in the day because of high demand. Research demonstrates that drivers will work the least on rainy days and the most on nice days when fares are hard to find.


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Four Tips to Help Sales and Service Departments Become More Data-Driven

Posted by Jason Brown on Mon, Nov 30, 2015

Data and analytics are becoming more and more baked into how many companies conduct business, but in some industries, making the switch to a data-driven business model remains more of a dream than a reality. 

My colleague Arun Shastri and I recently wrote an article for Best’s Review in which we take stock of the insurance industry’s progress with analytic applications. One of our conclusions is that, while there are many strong examples of analytics-led innovations in areas like underwriting and claims, there are far fewer examples in personnel-intensive areas like distribution and customer service.


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