Social Intelligence: Three Steps to Implementing a Socially Enabled Business via Big Data

Posted by Bhargav Mantha on Fri, Jun 28, 2013

Social-media technologies have fundamentally shifted the way people engage with one another and organizations. Social channels such as Facebook and Twitter have sparked an explosion of business-to-consumer and consumer-to-business interactions, in turn changing consumers' behavior and expectations about how they interact and transact with commercial enterprises.

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