How sales leaders are using KPIs to navigate coronavirus uncertainty

Posted by Amy Myers on Wed, Apr 08, 2020

Sean Moran co-wrote this blog post with Amy Myers.
For more ZS insights on the impact of COVID-19, visit

Amid the coronavirus pandemic, we’ve heard from sales leaders that teams are turning inward, focusing first on how to best connect with their current customers. And that makes sense. Customers will long remember how they were treated and supported during this time, while prospects in fire-fighting mode are delaying conversations around new products and services. So how can sales leaders monitor how well their customers are being supported?

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