Four Ways Sales Teams Could Get More Value Out of AI

Posted by Andris A. Zoltners, PK Sinha, and Sally E. Lorimer on Fri, Mar 01, 2019

Arun Shastri co-wrote this blog post with Andris A. Zoltners, PK Sinha and Sally E. Lorimer. 

There is tremendous buzz about artificial intelligence (AI) and its power to transform business. Sales is no exception. AI is associated mostly with online selling at companies such as Amazon and Netflix. Lately articles have reported sky-high ROI from AI designed to boost field and inside sales force performance. From all the success stories, one might conclude that most sales forces are well on their way to realizing value from AI, and that the going is easy.


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What Sales Leaders Need in Order to Excel Over Time

Posted by Andris A. Zoltners, PK Sinha, and Sally E. Lorimer on Mon, Jan 21, 2019

Many countries have term limits for their leaders. The premise is that term-limited politicians will spend less time campaigning, amassing political power, and catering to special interests. Instead, they will focus on making policy, working for their constituents, and bringing fresh energy and ideas to government.


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Using Analytics to Align Sales and Marketing Teams

Posted by Andris A. Zoltners, PK Sinha, and Sally E. Lorimer on Mon, Nov 12, 2018

Many companies struggle to deliver a consistent and easy buying experience for their customers.

Consider the following scenario: A manager wants to purchase some computer software for her business. She asks an analyst on her team to do an online search for information. The analyst recommends a particular software company’s solution. The manager peruses that company’s website and requests more information by entering data about her needs through a webform. The software company emails relevant materials, which the manager reviews before reaching out to an inside salesperson with questions.


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What Subscription Business Models Mean for Sales Team Structure

Posted by Andris A. Zoltners, PK Sinha, and Sally E. Lorimer on Wed, Jun 27, 2018

Across the technology industry, subscription sales models are growing in popularity. The trend is having a big impact on sales forces. For example, an enterprise software company recently transitioned from selling custom software as a one-time product to selling monthly SaaS (software-as-a-service) subscriptions. The company’s salespeople were used to seeking out new customers, closing big deals, and then moving on to the next prospect. Now, they also had to cultivate ongoing customer relationships to ensure contracts got renewed, in addition to seeking out opportunities to expand business. As ongoing account management activities consumed more and more sales time, new customer acquisition slowed down, and the company’s revenue growth began slowing, too.


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How to Downsize Your Sales Force

Posted by Andris A. Zoltners, PK Sinha, and Sally E. Lorimer on Fri, Apr 13, 2018

Many industries have had to downsize sales forces. There are several reasons for recent sales force job cuts: Shifting market dynamics are one cause, including changing customer needs, customer consolidation, new buying channels, and slowing market growth. Merck recently publicized that it planned to lay off about 1,800 U.S. sales reps following an industry-wide downsizing trend. The trend is attributed to the growth of digital communication channels and reduced access to physicians, who increasingly prefer to get product information online.


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