Several years ago Glenn, now a principal in ZS’s Chicago office, left his suburban Chicago hometown to pursue a degree in electrical engineering from the United States Military Academy at West Point. Upon graduation, he became an intelligence officer in the U.S. Army and spent seven years stationed in Japan and the Middle East.
After leaving the Army, Glenn worked as an engineer in the oil industry, a job that gave him the opportunity to continue doing something he had grown to love—traveling the world. He worked for months at a time in places like France, Singapore and Africa.
Finally ready to return to his roots and looking for a new challenge, Glenn enrolled in Northwestern University’s Master of Management and Manufacturing program, a dual degree program between Kellogg and the engineering school.
In 2002, he took an internship at ZS. His work on several healthcare projects confirmed his passion for the industries he studied at Northwestern.
When ZS offered him a position in 2003, he accepted on the condition that he focus on industries like travel and transportation. Today, Glenn’s work leading ZS’s travel and transportation vertical lets him bring the world of analytics to the very industries that brought the world to him. (Pictured above is Glenn on a recent business trip for ZS to Amsterdam.) He stayed with ZS and was elected principal in September 2013.
What kind of work do you typically do?
In travel and transportation, we work primarily with airlines and hotels. These industries typically have large amounts of data and can benefit from our deep analytical expertise in applying that data to transform the management of their sales force functions.
What’s your favorite part about the work you do?
I like finding answers to problems that our clients—and even the industries we work in—haven’t yet discovered. In my many years at ZS, I’ve found that we’re well-equipped to face and help our clients overcome these challenges.
If you weren’t working at ZS, what would you be doing?
I’d probably be working for a product-oriented company or some kind of start-up. With my manufacturing background, I find that I do tend to like the physical, tangible aspect of those kinds of industries as opposed to software or technology.
What was the best career advice you ever got?
Nobody will help you make principal—you have to do it for yourself. It was advice that was frank, but true. ZS is great about providing its people with the space and opportunities they need to succeed, but ultimately, you have to be willing to push yourself in order to reach your full potential and achieve whatever personal goals you’ve set. There’s a lot of support available if you ask for it, but no one is going to chart your path for you.
Who has been the most influential person in your career? Why?
In the Army, when I was stationed in Japan, my commander’s name was Frank. He was a strong leader and a wonderful mentor to me. He gave me feedback on everything—no matter how big or small—and it was always positive and encouraging, yet firm and constructive enough to help me improve. Today, I strive to replicate that in my role. The Army is great at developing its people and I strive to bring that to ZS. Our firm recognizes that our people are our business, so if we fail to help them develop, our business will never grow.
What do you like to do in your spare time?
I’ve always been a traveler and I’ve also always loved the outdoors, especially cycling, hiking and camping. Since my wife and I had our sons, we enjoy things we can do as a family. I collect toy trains and set up a big display at our house around the holidays, which is a fun tradition for us, and the last two winters I’ve enjoyed teaching one of my sons how to ski in Wisconsin.