How AI Can Help Health Plans Become Member-Centric

Posted by Harbinder Raina on Wed, May 29, 2019

Improving the customer experience is no longer an idea that’s relegated to the retail or hospitality industries. Now, the idea has gained traction across many industries, including healthcare. For health plans, improving the customer experience and providing member-centric care helps drive member acquisition and retention and improve reimbursement (via a better STARS rating). 


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Even Without the Final Stamp of Approval, CVS/Aetna Can Start Preparing for the Work That Lies Ahead

Posted by Peter Manoogian on Thu, Dec 20, 2018

 

After a longer than expected evaluation period by the Department of Justice, CVS Health’s $69 billion acquisition of Aetna has hit another glitch. Judge Richard J. Leon of the U.S. District Court for the District of Columbia opted not to sign off on the deal, instead imposing new demands on the two organizations. I’m confident that, in time, Judge Leon’s demands can be met and that the two organizations will move forward as planned. Undoubtedly, the final agreement will read like a very long receipt—even by CVS standards.


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