How AI Can Help Health Plans Become Member-Centric

Posted by Harbinder Raina on Wed, May 29, 2019

Improving the customer experience is no longer an idea that’s relegated to the retail or hospitality industries. Now, the idea has gained traction across many industries, including healthcare. For health plans, improving the customer experience and providing member-centric care helps drive member acquisition and retention and improve reimbursement (via a better STARS rating). 

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