How AI Can Help Health Plans Become Member-Centric

Posted by Harbinder Raina on Wed, May 29, 2019

Improving the customer experience is no longer an idea that’s relegated to the retail or hospitality industries. Now, the idea has gained traction across many industries, including healthcare. For health plans, improving the customer experience and providing member-centric care helps drive member acquisition and retention and improve reimbursement (via a better STARS rating). 


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What Will HIPAA-Compliant Voice Assistant Programs Mean for Health Plans?

Posted by Peter Manoogian on Mon, Apr 15, 2019

It seems like a week doesn’t go by without Amazon making news in healthcare. Most recently, the tech giant announced that Alexa, its AI-driven voice assistant, now has HIPAA-compliant features. This will enable consumers to access their individual health information via voice command in a manner that complies with U.S. health privacy laws. 


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