How to Improve Coverage Literacy: Five Member-Focused Strategies

Posted by Harbinder Raina on Fri, Sep 27, 2019

This is the first blog in a three-part series on improving the member experience.

A Member’s Tale

She stared at the bill in her hand, dumbfounded.


A few months ago, her husband had gotten sick, so sick in fact that the community hospital that had been treating him recommended a transfer to a nearby teaching hospital or his life could be in danger, so they put him into an ambulance and transported him 10 miles away, where, after six weeks of inpatient treatment and many long nights of worry, he finally got well enough to return home.


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How AI Can Help Health Plans Become Member-Centric

Posted by Harbinder Raina on Wed, May 29, 2019

Improving the customer experience is no longer an idea that’s relegated to the retail or hospitality industries. Now, the idea has gained traction across many industries, including healthcare. For health plans, improving the customer experience and providing member-centric care helps drive member acquisition and retention and improve reimbursement (via a better STARS rating). 


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