On-Demand Helicopter Services Are Ready to Take Off

Posted by Kunal Shah on Mon, Oct 21, 2019

This article originally was published on Forbes.com.

Hate sitting in traffic to and from the airport? Just order your own helicopter! On-demand helicopter services such as Voom, Uber Copter and Blade offer flights in some U.S. cities for the relatively affordable cost of about $200-$300, booked via an app or online.


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How to Create and Implement Proactive Revenue Management Workflows

Posted by Marios Prokopiou on Tue, Oct 08, 2019

Airline executives know that a more successful revenue management department starts with strategies that incorporate market and owned data and pinpoint revenue opportunities. These strategies drive coordinated decision making among revenue management, sales and network planning departments. But most importantly, they help revenue management analysts be more proactive. RM analysts who spend most of their day proactively identifying revenue opportunities constantly outperform. Thus, creating and implementing revenue management strategies that drive proactive workflows ought to be an important part of every revenue management team’s agenda.


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It's Time for Airlines to Differentiate Their Domestic Lounge Experience

Posted by Kunal Shah on Tue, Oct 01, 2019

This article originally was published on Forbes.com.

For airlines, airport lounges are a great way to build their brand and increase customer loyalty. However, do travelers really think the lounge experience is valuable anymore? Many lounges feel dated and don’t meet the expected standard of luxury. Others that have been upgraded over the past few years often tend to feel overcrowded. It’s fair to say that the lounge experience is hit or miss. Even with some upgrades, the fundamental issue is that lounges are not particularly attractive to anyone because they cater to everyone.


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Four Ways to Keep Your Revenue Management Team on Track

Posted by Marios Prokopiou on Mon, Sep 09, 2019

Last year, I wrote about why hiring analytics geeks is crucial to building a successful revenue management team, making the case that analytical firepower would help airlines and hospitality organizations be better equipped to handle challenges created by predictive analytics and data optimization. The ideal revenue management team would actually include a mix of geeks (science, engineering and economics grads who are capable of running in-depth analyses, and visualizing and solving complex problems) and veterans, who have valuable industry experience. Providing mentorship programs so these people can advance to leadership positions is also crucial to your team’s success.


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Imagine If You Could Redeem Your Airline Loyalty Points at Restaurants and Retailers Too

Posted by Kunal Shah on Thu, Aug 01, 2019

This article originally was published on Forbes.com.

Travel loyalty programs are undergoing an evolution of sorts. As Skift recently noted, loyalty partnerships between major travel suppliers, such as United-Marriott and American-Hilton (and most recently, Emirates-Marriott) have traditionally targeted members with elite status. However, Accor Hotels and Air France/KLM recently announced a different kind of loyalty offering: one that targets all the brands’ loyalty program members, not just the elite. While Accor and Air France/KLM already have a close financial relationship, with Accor mulling a stake in the air carrier last year, their new offering offers inspiration for other suppliers in considering forging similar partnerships and raises questions about what the future holds for loyalty programs, in general.


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