The United Incentive Lottery: What Went Wrong

Posted by Glenn Hollister on Tue, Mar 06, 2018

It’s notoriously difficult to develop meaningful incentive plans for airlines. We just had an unusual, and unusually public, display of that difficulty with United’s aborted attempt at switching its employee incentive program to a lottery system.


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‘Calculated Misery’ in the Friendly Skies?

Posted by Andrew Harris on Wed, Nov 04, 2015


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The Competitive Advantage Competitors Handed to AAdvantage

Posted by Glenn Hollister on Thu, Oct 22, 2015

In my last post, I described how America’s three major carriers—American, United and Delta—seem very similar because they tend to quickly copy anything a competitor does that looks successful.


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B2B Is the Place to Be! Part 1

Posted by Kunal Shah on Fri, Oct 16, 2015

A few weeks ago, I wrote a blog titled “Why Uber and Airbnb are About to Hit the Jackpot … Again! The rationale behind my prophecy was Uber’s and Airbnb’s recent entry into a very lucrative corporate travel market—key word being “lucrative.” Not only is this segment huge (U.S. revenue of $1.2 trillion worldwide and $275 billion in 20141), but also the quality of that revenue and the relative inelasticity of the segment makes most travel companies drool! As a result, you would think the travel startup world would be licking their chops and be flooded with companies focused on serving this segment right?


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The Sky of Sameness: Why Are AA, UA and DL So Alike?

Posted by Glenn Hollister on Wed, Sep 16, 2015

“Sea of sameness” is how my colleague Andrew Harris likes to describe a market with a number of undifferentiated players. I am adapting his term for the big three U.S. carriers—United, American and Delta—and now call the market they inhabit the Sky of Sameness.


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