How to Prove the Value of Your Loyalty Program to Frequent Travelers

Posted by Brian Keating on Tue, Nov 15, 2016


This past month was a great reminder for me about the value of airline loyalty programs because I realized the benefits of my relationships with two airlines via some attractive rewards and perks. However, the travel industry isn’t always proactive when it comes to reminding customers about the value that we receive from our loyalty.


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The Competitive Advantage Competitors Handed to AAdvantage

Posted by Glenn Hollister on Thu, Oct 22, 2015

In my last post, I described how America’s three major carriers—American, United and Delta—seem very similar because they tend to quickly copy anything a competitor does that looks successful.


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