What Will the Future Hotel Exec Need to Succeed?

Posted by Marios Prokopiou on Mon, Nov 26, 2018

Earlier this year, I made the case that hotels should add firepower to their revenue management staffs by hiring more analytics geeks. While revenue management teams have hotel industry experience, many lack the data skills necessary to make more scientific decisions, thereby potentially missing revenue opportunities. In a recent Skift article, the author has a similar line of thinking: He writes that the hospitality industry should hire employees with no previous industry experience—people with finance, business or communications agency backgrounds who can use those skills to improve hotels’ overall customer service strategies.


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Why Southwest Is a Model for Brands in Times of Crisis

Posted by Kunal Shah on Wed, Apr 25, 2018

As novelist James Lane Allen famously said, “Adversity doesn’t build character, it reveals it.” How better to exemplify this than the way that Southwest Airlines handled the tragic engine failure last week. What could have been (and most certainly would have been for many other companies) a nightmare PR issue miraculously turned into an event that strengthened the company’s brand and solidified the loyalty and strong reputation it commands.


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What Airlines Can Learn From the Hotel Industry

Posted by Glenn Hollister on Wed, Oct 25, 2017

While traveling for work recently, I noticed a basket on the counter in the men's room of an office building that held some hard candies and disposable toothbrushes, sitting next to a large bottle of mouthwash with small disposable cups. While the supplies were pretty unremarkable, that restroom is the one that employment candidates use before their interviews for a well-known hotel company. The company provided those supplies to help candidates feel as ready as they can for their interviews.  


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