What Airlines Can Learn From the Hotel Industry

Posted by Glenn Hollister on Wed, Oct 25, 2017

While traveling for work recently, I noticed a basket on the counter in the men's room of an office building that held some hard candies and disposable toothbrushes, sitting next to a large bottle of mouthwash with small disposable cups. While the supplies were pretty unremarkable, that restroom is the one that employment candidates use before their interviews for a well-known hotel company. The company provided those supplies to help candidates feel as ready as they can for their interviews.  

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