Dear Airline: You Have My Information. Now Use It.

Posted by Marios Prokopiou on Tue, Jun 14, 2016

If you’re anything like me, you’re tired of getting exactly the same offer from an airline website each time you book an itinerary.

I just booked my next trip to Chicago, and the first question was, "Would you like to buy insurance?" I checked the "No" box and the next question popped up: "Would you like to upgrade to business class for $169?" I selected "No, thanks," but was then asked, "Would you like to earn additional miles for $128?" I pressed the "No, thanks" button again and I was finally directed to the payment page. I flew more than a million miles with this airline the last 20 years and I’ve never opted for insurance, upgraded to business class or purchased additional miles. Although I've bought food and internet service on the plane, and paid to access the business lounge plenty of times, I was never offered the option of buying a meal or accessing the internet or lounge after I finished booking my itinerary.


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