Worried About Automation? 'Human-in-the-Loop' Protocols Offer Comfort and New Opportunities

Posted by Mike Jakymiw on Thu, Oct 31, 2019

Satish Jha co-wrote this post with Mike Jakymiw

Keeping someone “in the loop” means keeping them informed or involved. The term human-in-the-loop (HITL) means involving humans in processes that leverage innovations like AI, robotics and machine-learning algorithms. HITL ensures that a process isn’t run automatically without human supervision. On the surface, this might seem like distrust of automation and AI, but it’s a layer of precaution used to avoid mistakes or misses that AI and robots can easily make. More importantly, HITL will enhance these processes.


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To Succeed With Offshoring, Deal With the Human Side of Change

Posted by Rajat Jain on Tue, Oct 29, 2019

Brian LeFebvre co-wrote this post with Rajat Jain.

Offshoring has become very common, either with an external partner, or with companies setting up their fully owned capability. While offshoring provides several benefits, the most common has been cost containment. Most enterprises don’t realize offshoring’s full potential, however, and it’s usually because of human, not practical challenges. Shifting a company’s capabilities to another location and culture is a major transformation. Preparing a business to deal with any transformation requires a deliberate change management process that directly addresses the emotions involved. Following are some aspects to consider for a successful onshore-offshore working model.


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Building Your Own Process Excellence Capability

Posted by Mayank Gupta on Fri, Sep 27, 2019

Many large, global businesses grapple with the complexity of their processes, the scale and expanse of their operations, changes in the market and changes in their customers’ expectations. Over time, business processes supported by antiquated technologies become inefficient. Costs escalate while the customer experience gets worse.

A way out of this challenge is to create a process excellence capability. Such a capability allows for the critical reimagining of business processes to ensure that the organization moves with the times and has the agility to transform itself based on business needs, all the while improving the customer experience. In our experience, when this is done right, companies can expect to gain anywhere between 15 and 25 percent efficiency gains.


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