Worried About Automation? 'Human-in-the-Loop' Protocols Offer Comfort and New Opportunities

Posted by Mike Jakymiw on Thu, Oct 31, 2019

Satish Jha co-wrote this post with Mike Jakymiw

Keeping someone “in the loop” means keeping them informed or involved. The term human-in-the-loop (HITL) means involving humans in processes that leverage innovations like AI, robotics and machine-learning algorithms. HITL ensures that a process isn’t run automatically without human supervision. On the surface, this might seem like distrust of automation and AI, but it’s a layer of precaution used to avoid mistakes or misses that AI and robots can easily make. More importantly, HITL will enhance these processes.


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Building Your Own Process Excellence Capability

Posted by Mayank Gupta on Fri, Sep 27, 2019

Many large, global businesses grapple with the complexity of their processes, the scale and expanse of their operations, changes in the market and changes in their customers’ expectations. Over time, business processes supported by antiquated technologies become inefficient. Costs escalate while the customer experience gets worse.

A way out of this challenge is to create a process excellence capability. Such a capability allows for the critical reimagining of business processes to ensure that the organization moves with the times and has the agility to transform itself based on business needs, all the while improving the customer experience. In our experience, when this is done right, companies can expect to gain anywhere between 15 and 25 percent efficiency gains.


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AI Will Disrupt the Workforce. Does That Make Andrew Yang Right About UBI?

Posted by Arun Shastri on Thu, Aug 01, 2019

A businessman turned politician calls for insurance against job losses in a quickly changing America. His own experience in business pits him against an indifferent Washington, D.C., as he becomes the lone voice of a single issue. Eventually, he decides to run for president. Who is this man? Jacob Coxey.


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Having Customer-Centric Capabilities Doesn’t Mean That You’re a Customer-Centric Organization

Posted by Pete Mehr on Mon, Jul 02, 2018

This post is the second in a three-part series on how pharma companies can achieve customer centricity.

In my previous blog post, we spoke about pharmaceutical companies moving from a tactic-based marketing process to an orchestrated marketing process. The motivation for making this change is to optimize the customer experience. To achieve this goal, pharmaceutical companies have started to leverage cloud-based computing capabilities, purchase marketing automation platforms, enhance their analytic capabilities using data science and machine learning, use social media platforms, and hire digital experts from other industries, just to name a few of the changes. Yet companies still struggle to realize the value from these investments. 


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