AI & User Experience: As Always, the User Comes First

Posted by Arun Shastri on Mon, Nov 18, 2019

This blog post is the sixth in a series on the impact that AI will have on different business aspects of pharma.

While most of us are aware of the importance of user experience, UX goes beyond simply developing a relevant and usable interface for software. UX is a discipline that requires a thorough understanding of users’ needs and the context in which they use technology. Whatever solution you may roll out to users, good UX is about meeting those needs.


>
Read More

Worried About Automation? 'Human-in-the-Loop' Protocols Offer Comfort and New Opportunities

Posted by Mike Jakymiw on Thu, Oct 31, 2019

Satish Jha co-wrote this post with Mike Jakymiw

Keeping someone “in the loop” means keeping them informed or involved. The term human-in-the-loop (HITL) means involving humans in processes that leverage innovations like AI, robotics and machine-learning algorithms. HITL ensures that a process isn’t run automatically without human supervision. On the surface, this might seem like distrust of automation and AI, but it’s a layer of precaution used to avoid mistakes or misses that AI and robots can easily make. More importantly, HITL will enhance these processes.


>
Read More

AI & Analytics Consumption: Insights on Demand

Posted by Arun Shastri on Wed, Oct 02, 2019

This blog post is the fifth in a series on the impact that AI will have on different business aspects of pharma.

The past few years have seen an explosion of data, and with it, the need to make use of it. Gathering and stitching together internal and external data sources presents one set of challenges, but what about the analysts who struggle to leverage all of this data? How can they keep up with increasing demands for data-driven insights from the entire organization? How can we empower the whole organization to have access to these critical insights? Here’s a hint: AI is part of the solution.


>
Read More

Building Your Own Process Excellence Capability

Posted by Mayank Gupta on Fri, Sep 27, 2019

Many large, global businesses grapple with the complexity of their processes, the scale and expanse of their operations, changes in the market and changes in their customers’ expectations. Over time, business processes supported by antiquated technologies become inefficient. Costs escalate while the customer experience gets worse.

A way out of this challenge is to create a process excellence capability. Such a capability allows for the critical reimagining of business processes to ensure that the organization moves with the times and has the agility to transform itself based on business needs, all the while improving the customer experience. In our experience, when this is done right, companies can expect to gain anywhere between 15 and 25 percent efficiency gains.


>
Read More

AI & the Enterprise: The Pursuit of Faster, Cheaper and Better

Posted by Arun Shastri on Wed, Sep 25, 2019

This blog post is the fourth in a series on the impact that AI will have on different business aspects of pharma.

The latest wave of AI continues to break across many industries, including retail, self-driving cars, agriculture and manufacturing. While tales of driverless cars are likely to catch your eye, there’s a less newsworthy, but no less important demand for leveraging AI behind the scenes in the workplace. How can non-commercial, enterprise functions improve efficiency and enable better decision-making?


>
Read More