Now Hear This: How a “Voice of the Partner” Program Boosts Channel Partner Performance

Posted by Erik Long on Thu, Sep 12, 2013

As a high-tech company, is your finger on the pulse of your channel partners? More to the point, can you hear what they’re saying? And most importantly, are you positioned to do anything about it … before it’s too late?

An alarming and telling fact that should command our attention: one-third of U.S. reseller partners have dismissed a technology vendor in the past year alone, according to a recent industry report.


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Three Ways to Jump-Start Your VoC Program

Posted by Will Carter on Tue, Sep 03, 2013

“How can my company accelerate its Voice of Customer program to meet rapidly changing customer needs, constant innovation and diminishing resources?” 

It’s encouraging to see increased attention paid to Voice of Customer (VoC) programs. Asked where marketing and sales collaboration most needed to improve, more attendees at a recent Global BMA Conference selected "customer and competitor insights" than any other issue—including traditional marketing stalwarts such as branding and value proposition.


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Irish Lessons on Converting New Customers into Advocates

Posted by Raj Sivasubramanian on Thu, Mar 14, 2013

Every year around Saint Patrick’s Day, I find myself reminiscing about my first trip to Ireland when I was in college. It was a memorable experience as I was captivated by the Irish people, culture, natural beauty, music and ... whiskey.


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Five Reasons B2B Tech Companies Must Invest in Voice of Customer Programs

Posted by Raj Sivasubramanian on Tue, Dec 11, 2012

Being focused on B2B doesn't mean marketers should dismiss the Voice of Customer (VoC) market. New technologies and an increased desire to understand the customer experience have propelled the recent rise of VoC programs, and I have noticed a perception among some marketing leaders that these solutions are only useful in the B2C space.


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