The Facebook Data Privacy Scandal and Web-Scraping Bots: What Would Isaac Asimov Say?

Posted by Brandon Mills on Mon, Apr 23, 2018

The great science fiction author Isaac Asimov wisely provided us with his three laws of robotics to ensure that robots acted ethically and, by extension, that we humans act ethically in our use of robots: 


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Three Ways High-Tech Firms Can Use Inside Sales to Target the Big Middle

Posted by Brandon Mills on Thu, Jan 04, 2018

This post is the third in a four-part series on how high-tech companies can improve coverage of the “big middle” market segment.

The “big middle” market segment—companies with $100 million to $1 billion in annual sales—represents a huge opportunity for high-tech firms. ZS’s recent research on the big middle shows that there are several opportunities for high-tech companies to improve their sales processes to better target this segment. One way to do so is to more effectively leverage inside sales teams.


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The ‘Big’ Reason Why Amazon Bought Whole Foods

Posted by Brandon Mills on Mon, Aug 07, 2017

In case you haven’t heard, Amazon is buying Whole Foods for $13.7 billion in cash. The common initial reaction to this news (mine included) was that this was just Amazon being Amazon—another example of Jeff Bezos and his company being the great digital disruptor by extending its reach into yet another traditional industry. Amazon started with books and then moved on to one industry after another. Now it was apparently time to take on the grocery business.    


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The IT Buyer Is Changing: Why Are High-Tech Vendors Slow to Adapt?

Posted by Brandon Mills on Tue, Sep 27, 2016


Chengappa Kodira co-wrote this post with Brandon Mills.

This post is the fourth in a seven-part series examining top trends that are reshaping the high-tech industry.

Historically, selling IT products and services has been pretty straightforward. All that you had to do was call on the IT department and convince them that your solution satisfied their requirements and budget. Maybe that’s oversimplifying it a bit, but the reality in the B-to-B high-tech industry is that selling has become more complicated because a new decision maker has entered the picture: the business buyer. CIOs and IT organizations are moving to more of an influencer role, while more IT budget control shifts into the hands of business or functional leads. 


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Social Seller Journey: Engaging Today’s Digital B-to-B Buyer

Posted by Brandon Mills on Mon, Apr 11, 2016

This is the seventh post in a series based on a ZS social selling survey of 125 sales leaders.

As has been well documented through recent research, social media is changing the way that B-to-B customers buy: 75% of B-to-B buyers are influenced by social media, according to Frost & Sullivan; 74% of B-to-B buyers conduct more than half of their research online before buying, Forrester Research has reported; and 57% of the purchase decision-making process is completed before a customer engages a sales rep, according to CEB.


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