How High-Tech Leaders Can Capture the Untapped 'Big Middle'

Posted by John DeSarbo on Fri, Nov 10, 2017


This post is the first in a four-part series on how high-tech companies can improve coverage of the “big middle” market segment.

While many high-tech companies are busy chasing large enterprise and SMB customers, one segment of the market—companies with $100 million to $1 billion in annual sales, referred to as the “big middle”—often gets lost in the shuffle. According to ZS analysis, there are about 30,000 such companies in the U.S., spending more than $150 billion each year on technology and making up about 21% of total IT spending. Unfortunately, many high-tech companies struggle to sell to and serve this attractive market segment.


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Forget the New iPhone Hype. Focus on Artificial Intelligence and Voice Assistants Instead.

Posted by Jason Bell on Mon, Oct 09, 2017

Last month, hype about the iPhone X—the phone’s latest reboot and first major advancement in several years—reached a fever pitch, but if you’re looking at this latest iPhone as the bellwether of what’s coming in the new era of personal technology, you’re looking in the wrong place. The next era of technology will be shaped by artificial intelligence and voice-controlled personal assistants.


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What Apple's iPhone X and 8 Can Teach Tech Companies About Capturing Customer Segments

Posted by Alec Goldfield on Wed, Sep 27, 2017

With Apple’s recent, dramatic product launches—the iPhone 8 and X—the tech giant continues to fill the market with phones of different price points and features. This latest release builds on Apple’s history of appealing to multiple customer segments and offers lessons for other tech companies in doing the same.


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Demographics Be Damned: Three Steps to Optimizing Your Marketing Strategy

Posted by Chengappa Kodira on Wed, Sep 13, 2017

Nowadays, we often hear of millennials as a target demographic for growing markets and companies alike, and rightfully so. Representing nearly a quarter of the U.S. population, millennials also make up a larger chunk of the population than baby boomers and command significantly higher spending power, spending about $200 billion each year in the U.S., according to Nielsen. But a straightforward approach to targeting millennials may not be optimal. Why? Put simply, people’s purchasing decisions aren’t necessarily tied to a single demographic identifier.


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Breaking the 'Channel Laziness' Cycle

Posted by John DeSarbo on Mon, Sep 11, 2017

 

In my last post, I explored the causes of “channel laziness,” a common side effect of high-tech manufacturers’ efforts to create indirect sales channels to reach small- or mid-market businesses. Unfortunately, some manufacturers that leverage partners to reach customers who are difficult to cover through direct channels struggle to achieve desired channel productivity levels due to partner over-reliance on the support provided to them. In effect, partners become lazy, unwilling to invest in the resources and competencies that are required to play their intended role in manufacturers’ go-to-market strategies.


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