What Will the Future Hotel Exec Need to Succeed?

Posted by Marios Prokopiou on Mon, Nov 26, 2018

Earlier this year, I made the case that hotels should add firepower to their revenue management staffs by hiring more analytics geeks. While revenue management teams have hotel industry experience, many lack the data skills necessary to make more scientific decisions, thereby potentially missing revenue opportunities. In a recent Skift article, the author has a similar line of thinking: He writes that the hospitality industry should hire employees with no previous industry experience—people with finance, business or communications agency backgrounds who can use those skills to improve hotels’ overall customer service strategies.


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Airplane Bathrooms Are Getting Even Smaller. Where Does the Squeeze End?

Posted by Marios Prokopiou on Thu, Oct 18, 2018

Frequent air travelers are used to dealing with headaches, from delays to crowded airports to feeling like sardines squeezed onto planes. That squeeze continues to tighten: A recent Wall Street Journal investigation proved that airplane bathrooms are getting even smaller.


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Don't Overlook Regional Airports' Importance

Posted by Glenn Hollister on Mon, Oct 15, 2018

This article originally was published on Oct. 8, 2018, on Forbes.com.

OAG has released its third-annual “Megahub” studies of international and United States airport connectivity. The studies calculate the number of unique online connections that a traveler can make at a given airport on the day of the year with the most flights at that airport. This year’s results are generally unsurprising, with London’s Heathrow retaining its ranking as the most connected airport in the world, followed by Chicago O’Hare, Frankfurt, Amsterdam and Toronto Pearson. Domestically, the most connected airport is O’Hare, followed by Atlanta, Charlotte, Dallas-Fort Worth and Denver. 


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An Emirates Takeover of Etihad Makes Sense for Everyone

Posted by Glenn Hollister on Thu, Sep 27, 2018

This article originally was published on Sept. 20, 2018, on Forbes.com

Bloomberg reported last week that Emirates is in early talks to take over Etihad’s airline assets, which would create the world’s largest airline by passenger volume. The potential merger has been the subject of frequent speculation throughout the industry for a while, and it makes sense: Both airlines have a similar business model, relying on a large volume of connecting traffic to fill planes that also carry a smaller population of high-yield traffic. They also have similar planes in their fleets and similar service levels and customer experiences. The integration of the two carriers should be easier than past industry mergers.   


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Three Things Disney Can Teach You About Analytics

Posted by Glenn Hollister on Thu, Sep 06, 2018

I’ve just returned from a couple of days in Orlando, where I attended the Disney Data and Analytics Conference. (The annual conference is aimed primarily at Disney employees but is also open to outsiders, and it has been running for more than 15 years.) In many ways, Disney is the gold standard in creating travel experiences that inspire loyalty from fans around the globe, and analytics play a huge role in that success. Here are my top three takeaways from the conference:


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